Policy of the clinic

Welcome to the Messier & Martin dental clinic!

Our team works hard to provide you with quality dental care and an exceptional experience. Consequently, daily management is essential to the functioning of our clinic. In order to ensure this quality, your contribution can add enormous value and will be greatly appreciated.

  • Please arrive 5 minutes before your appointment.
  • Leave your shoes at reception to avoid damaging the dental equipment. Disinfected shoes are available.
  • You must confirm your presence 24 hours before your appointment. If you didn’t confirm, we will consider giving your appointment to another patient in need.
  • After 3 missed appointments, including appointments canceled less than 24 hours in advance, your file may be closed at our discretion.
  • Please note that we offer the service of electronic transmission of claims. However, for each claim we ask you to pay upfront and the paiement will be sent to the subscriber.
  • It is your responsibility to verify your insurance coverage before scheduling an appointment. If necessary, our team can send a treatment plan in advance. (Be aware that the answer will be sent to the subscriber and not to the dentist.)
  • Accepted payment methods are: cash, debit, visa, mastercard and bank transfer.

Cancellation Policy

Due to high demand for appointments, we have implemented certain measures regarding cancellations and absences to provide optimal service to all our patients.

  • Mandatory Confirmation: You must confirm your attendance at least 24 hours before your appointment. Failure to confirm may result in your appointment being given to another patient.
  • Absences and Late Cancellations: After three missed appointments, including cancellations made less than 24 hours in advance or less than 7 days in advance for major treatments, we reserve the right to close your file.
  • New Patients: A patient who misses their first appointment will not be able to schedule another one.
  • File Reactivation: If your file is closed due to multiple absences or late cancellations, a reactivation fee of $50 will apply.